Urgent mental
health concerns

CALL US AT 607-255-2673 (24/7):

  • During business hours – You will be connected with an FSAP counselor
  • When we're closed – You will be connected with a counselor from our on-call service who can make referrals to trusted Cornell and Ithaca resources

Client story

"I called FSAP because I was struggling with a relationship that was impacting my happiness, and also my performance at work. My FSAP counselor was warm, empathetic, and extremely knowledgeable. During several counseling sessions, he helped me talk through different options and strategize about ways to address the problem and improve the relationship. I would recommend FSAP's services to anyone."

FSAP's services are designed to help you manage the struggles that come with life and work. Whether you need help navigating a personal or professional situation or relationship, or are dealing with a more acute mental health concern, our staff can provide support and insight, and help you get the care you need.

Services are ...

Care during COVID-19

FSAP’s in-person services have shifted to Telehealth services until further notice. We are currently conducting appointments by phone or by Zoom video session.

  • Clients making an appointment for the first time should specify their appointment type preference (phone or Zoom) at the time of scheduling. Existing clients will be corresponded with about which type of session they prefer.
  • For phone appointments, your counselor will call you at the number you have provided at the start of your appointment time. For Zoom sessions, your counselor will email you a Zoom invitation as much as 24 hours prior to your scheduled appointment.

These remote sessions are only allowable for clients who are physically residing in New York State. We encourage you to please reach out to our office at 607-255-2673 with questions or concerns, and/or to contact eni Confidential Counseling Services for referrals in your area.

Types of services


  • Assessments to help determine your needs, and connect you with continued counseling and/or other campus and community resources 
  • Phone consultation for supervisors, managers, and others who are concerned about an employee or workplace situation
  • 24/7 phone consultation for employees with urgent mental health concerns (607-255-2673)


  • One-on-one counseling for assistance with work-related or personal concerns 
  • Couples counseling for benefits-eligible employees and their spouses / partners   
  • Clients are eligible for up to 10 counseling sessions within a calendar year; referrals to local providers can be made for those who want longer term counseling

  Crisis response & community support:

  • Assistance to members of the Cornell community affected by crisis, as part of the university's coordinated crisis-response system
  • Collaboration with university leadership and departments, while protecting confidentiality and privacy 
  • Participation in university committees responsible for threat assessment and emergency planning

How to get care

Call us at 607-255-2673 Monday–Friday, 8:30 am – 5:00 pm (11:00 am – 5:00 pm on Wednesdays) to schedule an appointment.

You may also email us at However, please keep in mind that email is not a secure form of communication, and is not appropriate for confidential or sensitive information.

Visit our Appointments page for more information about appointment types, locations we offer, and what to expect when you meet with an FSAP counselor.


We invite you to visit our Frequently Asked Questions page, or to contact us.