Appointments

Meet our counselors

headshots of 3 FSAP counselors

View our staff bios here.
 

Questions?

We invite you to visit our Frequently Asked Questions page.
 

Appointments are free to benefits-eligible Cornell employees and retirees, and their spouses / partners.

Learn more about ...

Scheduling an appointment

  • The best way to schedule your appointment is by phone: 607-255-2673. You can call us Monday–Friday, 8:30 am – 5:00 pm (11:00 am – 5:00 pm on Wednesdays).
  • You may also email us (fsap@cornell.edu) if it's difficult for you to call during our business hours. However, please keep in mind that email is not a secure form of communication, and is not appropriate for confidential or sensitive information.

Types of appointments

  • In-person appointments are 50 minutes, and can be scheduled at any of our locations (see locations and hours, below).
  • Phone consultation appointments are generally 30 minutes, and are scheduled during our regular office hours (Monday – Friday, 8:30 am – 5:00 pm, with an 11:00 am start on Wednesdays)

See "What to expect from your appointment" below.

Appointment locations & hours

> Main office in Ithaca:

FSAP building Collegetown 
312 College Ave., Suite A 
Monday – Friday, 8:30 am – 5:00 pm (11:00 am start on Wednesdays)
Metered parking available on the street and in the municipal parking garage on Dryden Road

> Satellite locations in Ithaca:

Schurman Hall Cornell Veterinary College 
Schurman Hall, Tower Road
Every Tuesday, 9:00 am –12:00 pm 
Permit or Parkmobile-payable parking available in B Lot
East Hill Office Building East Hill Office Building
EHOB, Pine Tree Road
Every other Tuesday, 1:30 – 5:00 pm  
Free parking available in the EHOB parking lot
Seneca Place Seneca Place on the Commons
130 East Seneca Street
Every other Thursday, 1:30 – 5:00 pm 
Paid parking available in the Seneca Street Garage, 215 N. Tioga Street 

> Satellite location in Geneva:

Barton Lab in Geneva Barton Hall
738 Castle Street
Every other Thursday, 9:00 am – 12:00 pm
Free parking available

 (Note: Geneva employees are welcome to schedule appointments in Ithaca, too)

What to expect from your appointment 

In-person appointments: 

Your first appointment with an FSAP counselor is considered a "first assessment" appointment, during which we will listen to your concerns, ask questions, and discuss options with you.

If you are interested in ongoing counseling, we will discuss a plan for future meetings. In the event that we believe your concerns are outside the scope of our treatment model – or if you would prefer to see a provider off campus – we can refer you to community providers for care.

Appointments take place with an FSAP counselor in a private office setting, at one of our locations listed above. (Learn about how we protect your privacy during office visits.)

Individuals (or couples) engaged in ongoing counseling are eligible for up to 10 counseling sessions within a calendar year. Referrals to local providers can be made for clients who want longer term counseling.

Phone consultations appointments:

During phone consultation appointments, we will listen to your concerns, help you strategize and problem-solve, and can assist you in getting connected with resources. 

Phone consultation appointments are offered for supervisors, managers, and others who are concerned about an employee or workplace situation. We can also conduct "first assessment" pre-counseling appointments by phone for those who are unable to schedule an in-person appointment. We do not provide ongoing counseling by phone.

Cancelling appointments

If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance by calling 607-255-2673. We can then give your appointment time to another person seeking support.

NOTE: If you cancel less than 24 hours before your appointment – or fail to go to your appointment – your yearly appointment allotment of 10 sessions may be reduced (by one session per late cancellation / no show).