Appointments
Appointments are free to benefits-eligible Cornell employees and retirees, and their spouses / partners.
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NOTICE: Covid-19 services update
FSAP’s in-person services have moved to Telehealth services (phone or Zoom video sessions), available to clients residing in NY State. Please visit our Services page for more details.
Scheduling an appointment
- The best way to schedule your appointment is by phone: 607-255-2673. You can call us Monday–Friday, 8:30 am – 5:00 pm (11:00 am – 5:00 pm on Wednesdays).
- You may also email us (fsap@cornell.edu) if it's difficult for you to call during our business hours. However, please keep in mind that email is not a secure form of communication, and is not appropriate for confidential or sensitive information.
Types of appointments
- Counseling appointments are 50 minutes, and are currently being conducted by phone or Zoom video session.
- Phone consultation appointments are generally 30 minutes, and are scheduled during our regular office hours (Monday – Friday, 8:30 am – 5:00 pm, with an 11:00 am start on Wednesdays)
See "What to expect from your appointment" below.
Appointment locations & hours
We will resume care at the following locations in the future.
> Main office in Ithaca:
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Collegetown 312 College Ave., Suite A Monday – Friday, 8:30 am – 5:00 pm (11:00 am start on Wednesdays) Metered parking available on the street and in the municipal parking garage on Dryden Road |
> Satellite locations in Ithaca:
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Cornell Veterinary College Schurman Hall, Tower Road Every Tuesday, 9:00 am –12:00 pm Permit or Parkmobile-payable parking available in B Lot |
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East Hill Office Building EHOB, Pine Tree Road Every other Tuesday, 1:30 – 5:00 pm Free parking available in the EHOB parking lot |
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Seneca Place on the Commons 130 East Seneca Street Every other Thursday, 1:30 – 5:00 pm Paid parking available in the Seneca Street Garage, 215 N. Tioga Street |
> Satellite location in Geneva:
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Barton Hall 738 Castle Street Every other Thursday, 9:00 am – 12:00 pm Free parking available |
(Note: Geneva employees are welcome to schedule appointments in Ithaca, too)
What to expect from your appointment
Counseling appointments:
Your first appointment with an FSAP counselor is considered a "first assessment" appointment, during which we will listen to your concerns, ask questions, and discuss options with you.
If you are interested in ongoing counseling, we will discuss a plan for future meetings. In the event that we believe your concerns are outside the scope of our treatment model – or if you would prefer to see a provider off campus – we can refer you to community providers for care.
Individuals (or couples) engaged in ongoing counseling are eligible for up to 10 counseling sessions within a calendar year. Referrals to local providers can be made for clients who want longer term counseling.
Phone consultation appointments:
During phone consultation appointments, we will listen to your concerns, help you strategize and problem-solve, and can assist you in getting connected with resources.
Phone consultation appointments are offered for supervisors, managers, and others who are concerned about an employee or workplace situation. We can also conduct "first assessment" pre-counseling appointments by phone for those who are unable to schedule an in-person appointment. We do not provide ongoing counseling by phone.
Cancelling appointments
If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance by calling 607-255-2673. We can then give your appointment time to another person seeking support.
NOTE: If you cancel less than 24 hours before your appointment – or fail to go to your appointment – your yearly appointment allotment of 10 sessions may be reduced (by one session per late cancellation / no show).